Recovery Assistant Opportunities x 3
Location: Stockport
Salary: £19,544 - £21,166
Expires: 31/03/2020 23:59

In 2020, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper.

We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

As a Recovery Assistant with us, you will provide effective support to the Customer Finance Team and assist them to maximise rental and service charge income.We have three opportunities available currently, two permanent and a third 18-month contract role.

Dealing with all inbound customer enquiries relating to rent and other accounts and also taking ownership of outbound contact for maximising collection of wider income streams, you will provide exceptional customer service, dealing with all basic enquiries and identifying those that are more complex and require specialist intervention.

Providing customers with information about payments required in order to maintain their account and/or any arrears arrangements, you will take payments over the telephone and set up new direct debit / amend existing direct debit arrangements; identifying customers who have defaulted on payments and/or arrears arrangements and liaising with Recovery Officers in relation to next steps.

With experience of working in a Customer Service role (preferably telephone based) and excellent Customer Service skills, candidates should have good digital skills and the ability to use a wide range of IT systems and software and across various systems at any one time.You must be capable of ensuring customer understanding of complex information through effective communication and thrive in a fast paced environment; taking detailed information and making decisions quickly, ensuring the highest levels of accuracy.

Closing date: 6th April (Successful candidates will be contacted for a telephone interview shortly after this date)

Assessment date: 17th April

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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